Your entire delivery team does not need their own emails, their own phone numbers, or their own text message tools.

I'm going to say something that other staffing industry professionals may judge me for:

Your entire delivery team does not need their own emails, their own phone numbers, or their own text message tools.

I believe the future of high performing staffing organizations is to think more like software companies.

→ Create a centralized inbox your team shares
→ Move to a single phone/SMS number
→ A single WhatsApp
→ A single email
→ A single chat interface

And collaborate - back each other up.

→ If Tommy is sick one day, those messages don't get lost in his inbox.

→ If a recruiter leaves, their relationships are no longer tied just to the person.

→ All around customer service is improved when you work together to serve clients and candidates as promptly as possible.

And Bonus: You will save you thousands (sometimes tens of thousands) a year to not have all of these additional lines and inboxes.

Some tools you can look into to accomplish this:

Crisp IM
Intercom
Front

Thoughts on this?

I know it goes against common practice, but teamwork makes the dream work! 😁